Last Updated : September 14, 2015
• A return authorization number is required to return merchandise. Please note : Returns will not be accpeted without an Return Authorization number.
• After deciding upon your options, contact our Customer Service Department within the time period specified to request a Return Merchandise Authorization (RMA).
• Email at firstname.lastname@example.org, name, full contact details, and the model number and quantity of the product you would like to return.
• Returned items must be in their original packaging. Incomplete returns may be refused or disregarded.
• If you return some/all of the items in your original shipment and the total order amount falls below the minimum purchase requirement for Free Shipping, we will deduct the shipping cost for remaining items since the order is no longer eligible for Free Shipping.
• Customers are required to bear return shipping fees in cases of unwanted returns.
• Refunds for unwanted items will be made in penguinmall.com Credit Only and will be processed when returned products are received and confirmed to be in original condition by penguinmall.com.
• A return authorization number is required to exchange defective merchandise.
• Please be prepared to provide pictures of the damaged product and email us at email@example.com with your order number, name, full contact details, and the model number which you want to exchange.
• penguinmall.com Customer Service will assist you case by case at your convenience.
• Refunds for unopened items will be made in penguinmall.com Credit Only and will be processed when returned products are received and confirmed to be in original condition by penguinmall.com.
• If a customer wants to receive original shipment again, the re-shipping fee needs to be paid first.
• If a customer does not want to receive original shipment, the refunds will be made in penguinmall.com Credit Only and will be processed when returned products are received and confirmed to be in original condition by penguinmall.com.
• When the refunds are made in penguinmall.com Credit, the original order was shipped as FREE SHIPPING, the original shipping fee will be deducted from the refunds.
• If you have placed an order and decided that you would like to cacel the order or would like to add more items, we will accept your cancellation up to 24 hours from when the order was placed ,and request to add items will be acceptable before 1 day of shipping.
Please email us at firstname.lastname@example.org with your order number.
The Company collects the following personal information for membership, consultation, application for service, et cetera.
• Items: Name, Date of Birth, Log-in ID, Password, Q&A for Password, Home Number, Home Address, Mobile Phone Number, Email, Credit Card Information, Bank Account Information, Service Use History, Access Log, Cookie, Access IP Information, Payment Record
• Method of Collection of Personal Information: Website (Membership Subscription)
The Company makes use of the personal information collected for the following purposes.
• Implementation of contract for the provision of services and provision of contents for fees calculation in accordance with the provision of services, purchase and payment, goods delivery or sending to destinations, identification for financial transactions and other financial services, collection of fees
• Identification in accordance with the use of membership services, personal identification, prevention of abuse of bad users and unauthorized use, confirmation of intent of membership subscription, age confirmation, complaints management, notification
As a rule, the personal information collected shall be destroyed without any delay once the purpose of its use is achieved. Notwithstanding the foregoing, the following information shall be preserved for the period with the cause mentioned below.
• Items for Preservation: Name, Log-in ID, Password, Home Number, Home Address, Mobile Phone Number, Email
• Cause of Preservation: Internal policy of the Company
• Period of Preservation: By the time of withdrawal of membership