General Questions

Q01 : What forms of payment do you accept?

Q02 : Is it safe to use my credit card on your site?

Q03 : Do you do back orders?

Q04 : Do you have a catalog?

Q05 : Why should I sign up for your email newsletters?

Q06 : Which Internet browsers do you recommend/support?

Q07 : What are cookies? Do I need to enable cookies on my browser to shop at penguinmall.com?

Q08 : Why was the item in my shopping cart no longer available at checkout?

Q09 : Why is the sale item that I had in my shopping cart yesterday no longer on sale today?

Q10 : When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

Q11 : Do you process exchanges?

Q12 : How do I change the shipping address or cancel my order?

Q13 : How can I contact penguinmall.com for additional assistance?


Q01 : What forms of payment do you accept?

A : We accept secure online credit card payments and PayPal, Bitcoin. The credit cards we accept are Visa, Mastercard, American Express, Discover and so on.

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Q02 : Is it safe to use my credit card on your site?

A : Shopping at penguinmall.com is safe. Our site is protected by SSL encryption technology.

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Q03 : Do you do back orders?

A : penguinmall.com does not do back orders.

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Q04 : Do you have a catalog?

A : The entire product selection is online; we do not have a physical catalog.

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Q05 : Why should I sign up for your email newsletters?

A : By signing up for penguinmall.com's email, you'll be among the first to know about special promotions, the availability of new brands, limited-time special offers, coupons and many other exciting features to help you get the most out of what penguinmall.com has to offer! We never rent, sell, or share your personal information. For further details please view our privacy policy.

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Q06 : Which Internet browsers do you recommend/support?

A : In order to view this website correctly, we recommend using Firefox. We also support Internet Explorer 6 and above (for Windows users), or Safari (for Macintosh users).

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Q07 : What are cookies? Do I need to enable cookies on my browser to shop at penguinmall.com?

A : A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites. You need to enable cookies on your browser to enjoy all the shopping features at penguinmall.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your penguinmall.com account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on "My Account" link at the top of the page. Then locate the "Logout" link at the top right, and  click on it.For more information about how penguinmall.com uses cookies, see our privacy policy.

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008 : Why was the item in my shopping cart no longer available at checkout?

A : The selection on our site is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.

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Q09 : Why is the sale item that I had in my shopping cart yesterday no longer on sale today?

A : Your shopping cart will not secure sale prices for you. If you place an item in your cart at a sale price, the price will change once the sale has expired. We recommend that if you see something you like, place your orders as soon as possible!

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Q10 : When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

A : Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, MasterCard, Discover, and American Express for credit card payment.
Sometimes your financial institution may place a temporary security hold on your card to ensure it is really you trying to make the purchase. This is especially common if you don’t order online very often, if you’ve placed several online orders in a short amount of time, or if your card is very new. We recommend calling your bank to let them know you’re trying to place an order so they can confirm your identity and clear your card for use again. In any case, since these error messages tend to come from your bank’s servers and not from our site, we recommend calling your bank first for further information if you have received an authorization error.

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Q11 : Do you process exchanges?

A : You have 30 days to return the item from the time you order. If for any reason you are not satisfied with your order, simply send it back to us. You are responsible for return shipping. Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned. All merchandise must be unworn and in the same condition it was received.

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Q12 : How do I change the shipping address or cancel my order?

A : Please contact penguinmall.com's Customer Loyalty Team immediately if you need to change the shipping address or cancel your order. Please be advised that some orders are shipped very soon after placement and it will not always be possible to make changes to the shipping address and/or cancel the order.

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Q13 : How can I contact penguinmall.com for additional assistance?

A : If you need help with your order please feel free to Contact us.

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Customer Service